Help Center

No email address is required. Create an account with a username and password. Keep your login details safe, and don’t reuse a password from another website. Sign in to the user dashboard to view your subscription, plan status, and support tickets. Seeing a marketing page in your browser doesn’t mean you’re signed in to the dashboard. If you can’t log in, check your keyboard layout, capitalization, and any spaces accidentally included when copying your details, then make sure you’re using the correct account. When asking for help, describe the issue—never send your password.

Sign in to the user dashboard and find your subscription in the subscription section. Then import it from the subscription or configuration management menu in your client. A subscription link retrieves route configurations; it isn’t a regular webpage address or an installer. After importing, wait for the configuration to load, select one of its routes, and connect. Then test it with the website you want to access. Don’t copy someone else’s subscription or post your own link in a public forum. In screenshots, hide the full link, QR code, and account details.

Find your current subscription configuration in the client and choose Update subscription or Refresh configuration. When it’s done, check the route list again. Updating a configuration doesn’t renew your plan or change its data reset schedule. If the refresh fails, first make sure your device is online, then sign in to the dashboard to check your plan status and copy the current subscription link again. Keep the existing configuration while troubleshooting; don’t delete everything until you’ve confirmed the new configuration works. If you see an invalid link or failed-to-load error, save the original error message and submit a support ticket.

There’s no device limit for simultaneous connections, so you don’t need to change plans just because you’re switching devices. Sign in to your existing account on the new device, get a client for that platform, and import your subscription. When using multiple devices, check the plan status and remaining data for the same account. Unlimited devices doesn’t mean unlimited data. When you stop using an old device, sign out and remove any saved subscription configuration, especially before transferring or giving the device to someone else.

VPNPart supports Windows / macOS / iOS / Android / Linux. Get clients from the user dashboard. After signing in, you can access the client downloads for all platforms except iOS; iOS availability depends on your current plan status in the dashboard. After installing a client, sign in to the dashboard to get your subscription. Installing the client alone won’t add your account’s routes automatically. Choose the download for your device’s operating system, and don’t rename an installer intended for another platform. If you already have a configuration, keep it and follow the dashboard instructions to update your client setup.

First, disconnect the client and check that your device can access familiar websites on your local network. If your basic connection isn’t working, troubleshoot your Wi-Fi or current network first. Once you’re online, check your plan status in the dashboard, make sure the client subscription is up to date, and confirm that a valid configuration is selected. Then try another route and see whether all routes fail or just one. Change one thing at a time, and keep the error message and the time it occurred so you can tell configuration, route, and device permission issues apart.

A connected status usually means the client has started its connection process; it doesn’t prove that a particular website is reachable. Try another website, then another route, to see whether the issue affects one site or access in general. Check that the system proxy or tunnel permission is active, and make sure no other proxy tools are running at the same time. An app’s own proxy settings or custom DNS may also conflict with the current configuration. Note which sites load and which don’t—that’s more useful for troubleshooting than simply saying you can’t get online.

Browsers and apps don’t always use the same network path. Some apps follow the system proxy, while others use their own connection method or are routed directly by a rule. First check how the client’s rules route the app or destination domain, then see whether the app has its own proxy settings. If the client offers tunnel mode, you can use it for comparison after reviewing the permission prompt. Restart the app after switching modes. Global mode can help identify a rules issue, but it doesn’t change an account’s eligibility or a platform’s regional requirements.

First check whether the disconnection happens after the screen locks, you switch apps, or the network changes. Battery-saving policies, limits on background activity, and revoked permissions can all interrupt a client running in the background. Check the network permissions and background settings the client needs, and adjust battery management within the options your system allows. Don’t run multiple proxy connections at the same time. If the connection still won’t recover when you return to the app, disconnect and reconnect. Note your device’s operating system, the client’s message, and what you were doing when it happened to help with further troubleshooting.

Describe the issue through the support ticket section of the user dashboard. Include your device’s operating system, client name, current network environment, selected region and route type, when the issue occurred, and the full error message. List the steps you’ve already tried—such as updating the subscription, switching routes, or changing networks—and what happened. If the issue involves a specific website or app, include its name and where the process fails. In screenshots, hide sensitive information such as subscription links, QR codes, passwords, and payment details. You don’t need to share your account password to prove there’s a problem.

Pause bandwidth-heavy tasks such as large downloads and cloud sync, then check whether regular internet access on the same device has also slowed down. If only proxy access is affected, try routes in nearby regions and compare the actual performance of IEPL, relayed, and direct routes. Use the same website or task for each comparison so congestion on the destination service isn’t mistaken for a route issue. Once you find a suitable route, check whether normal use improves. Don’t keep reconnecting based on a single test result in the client.

These terms describe different ways routes are set up; they don’t imply a fixed speed ranking across all network environments. Start with a route in a region that matches the destination service, then compare how it performs in practice. For tasks that require a sustained connection, watch for disconnects and repeated page retries rather than relying on a brief test. If a direct route doesn’t perform well, compare it with a relayed or IEPL route. If a route works well on your current network, there’s no need to switch frequently just because it has a different label.

Coverage includes 120+ countries / 220+ routes. The routes available to you depend on the user dashboard and your current subscription configuration. Distance is only one factor: your network, the route between networks, the destination service’s location, and current network conditions all affect performance. For everyday browsing, you can start with a nearby region. If the destination service has regional requirements, make sure you meet them. Test a route with the task you need to do; a region name doesn’t guarantee speed or platform availability.

Not necessarily. A route handles only part of the network connection. A platform may also check your account region, subscription eligibility, device settings, and its own policies. First confirm that the platform is currently available to you, then note the error message to distinguish a network timeout from a region notice or account permission issue. You can compare a route that matches the destination region, but that doesn’t mean every feature will be available. If other websites work but the platform continues to fail, troubleshoot the specific message instead of repeatedly reinstalling the client.

A test tool and an app may connect to different servers and use different transport methods, so their results aren’t directly comparable. Download speeds can also depend on the file source, app limits, disk write speed, and your local network. Video playback may be affected by the platform’s delivery path or quality settings. Compare the same task across different routes, and check for other downloads running in the background. If only one source is slow, note the source and what you were doing rather than assuming every issue is caused by route bandwidth.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the date your plan starts, not on the first day of the calendar month. When choosing a plan, consider how you use video, downloads, and everyday browsing, and check your account’s actual data usage. Your remaining data and plan status are shown in the user dashboard. If you’re unsure when data resets, check your activation details and submit a ticket with the status shown in your account. Refreshing the client doesn’t reset your data.

Data add-ons cost ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain available until used and never expire. Monthly plans reset their data each month on the plan’s start date, so the two options work differently. If your usage varies, compare data add-ons with monthly plans to see which better fits your habits—but never expiring doesn’t mean unlimited data. Check the price and plan type on the plans page before choosing. If you already have a plan, check the dashboard instructions for how to switch or make changes, and submit a ticket if you have questions.

The price difference for a mid-term upgrade is converted into remaining days. Before proceeding, check your current plan status and the result shown on the upgrade page in the user dashboard. Confirm the plan type, price, and change details before continuing. An upgrade isn’t simply a matter of paying the difference between two listed prices, and you shouldn’t estimate any extra data or usage time yourself. If the result differs from what you expected, leave your current plan unchanged and submit a ticket explaining your current plan and the one you’re considering. Wait for confirmation before proceeding, and avoid submitting duplicate orders.

Supported payment methods are Alipay / WeChat Pay / USDT. Follow the instructions on the order page in the user dashboard. If your plan status doesn’t update after payment, return to the original order to check its status, then refresh the dashboard. Don’t pay repeatedly just because the page hasn’t changed yet. Check the transaction result in your payment app separately from the order result in the dashboard. If you still have questions, submit a ticket with your order details, payment method, and any messages you saw. In screenshots, hide unrelated account details and never post complete payment credentials publicly.

VPNPart offers a 30-day no-questions-asked refund. To request one, sign in to the user dashboard and explain your request through the support ticket section, including the order details needed for verification. See the refund section of the Terms of Service for applicable terms. If you’re also having connection problems, include your device details and error messages to help troubleshoot, but you don’t need to describe a technical issue as the reason for your refund. Keep the original ticket and add any follow-up information to that same request. Check the dashboard for updates rather than assuming when the refund will arrive.